Now you can monitor your chats with Exceed!
The following events are being reported to GA:
Event action | Event Label (value in brackets will be replaced with real-time values) |
Chat window opened | Auto Start - <True/False> |
Chat window closed | |
Chat initialized | <Sequence ID> |
Engagement Started | Option chosen |
Option Selected | Button - <Button Selected> |
Question asked | Question - <Question Asked> |
Email address provided | <Email> |
Lead asked for Support | |
Rep took over | Rep Name - <Name of the assigned rep> |
Lead Assigned | |
Lead Ended | Reason |
Meeting Set | Rep Name - <Name of the assigned rep> |
All of them are reported under Exceed.ai Webchat category.
This is how it looks like inside GA:
Creating Custom Goal based on Exceed.ai Events
You can create a custom Goal based on Exceed events. For example, if you want to set a Goal every time a lead is setting up a meeting over Exceed Webchat, you should create a custom Goal, where the Category equals to Exceed.ai Webchat, and Action equals to Meeting Set
Link your GA Account to your Exceed.ai Webchat
Indicating your GA ID is done inside the installation script of Exceed chat widget. Simply add your GA ID as a new attribute named gaid to the chat widget script. e.g.
<script id="exceedChatWidget"
src="https://chat.prod.exceed.ai/exceedChatWidget.js?sequenceid=<current sequence ID>"
gaid="<your client Google Analytics ID>"
</script>
Feel free to reach out with any questions using the chat on the right.