The new Exceed.ai support experience via the Genesys Product Support team is now live to handle your Exceed.ai platform support needs.

Only Owners for Exceed will have access to open a support case via the My Support portal. For urgent cases, we recommend contacting us by phone
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If you are NOT an Owner of Exceed.ai, you will need to contact your project Owner to get a support case opened.
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If you are made an Owner of your Exceed.ai platform and need to open a support case, you will need to navigate to the link: Request Access to Open a Support Case

If you have questions about your account or access, please email us at customercare@genesys.com