Open a Support Ticket
Yaron Ismah-Moshe avatar
Written by Yaron Ismah-Moshe
Updated over a week ago

The new support experience via the Genesys Product Support team is now live to handle your platform support needs.

Only Owners for Exceed will have access to open a support case via the My Support portal. For urgent cases, we recommend contacting us by phone

If you are NOT an Owner of, you will need to contact your project Owner to get a support case opened.

If you are made an Owner of your platform and need to open a support case, you will need to navigate to the link: Request Access to Open a Support Case

If you have questions about your account or access, please email us at

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