The new Exceed.ai support experience via the Genesys Product Support team is now live to handle your Exceed.ai platform support needs.

Only Owners for Exceed will have access to open a support case via the My Support portal. For urgent cases, we recommend contacting us by phone

If you are NOT an Owner of Exceed.ai, you will need to contact your project Owner to get a support case opened.

If you are made an Owner of your Exceed.ai platform and need to open a support case, you will need to navigate to the link: Request Access to Open a Support Case

If you have questions about your account or access, please email us at customercare@genesys.com