Got Exceed.ai chat implemented on your site? Want to capture all your UTM parameters and sync them back to your CRM?
Here is how!
If you've added the utm_source=’auto’ part into your implemented script on your site, and you want to sync that information back to your CRM, simply follow the next steps:
Under the integration settings > Fields > add a custom field named UTM_SOURCE (or any other UTM parameter you'd like to sync), and map it back to your preferred field in the CRM
That's it! Moving forward, this data would be synced back to your CRM!