Want to circle back on your unsubscribe and bounced contacts back to your CRM? Learn how in a few steps.

Under Settings > Integrations > Mapping fields, add the following fields:

  • optedOut - true or false

  • bounced - true or false

Make sure to map them to your fields accordingly, and allow Exceed.ai to overwrite the value.

Got any questions? Feel free to reach out to us via the Customer Care Communications Portal.

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