We are sending emails to contacts, throughout the working week, between 08:00 a.m. to 18:00 p.m. according to the defined timezone. This means Exceed will not send emails over weekends and holidays.

The project has a default timezone and it can be modified under Project Settings.

If needed, you can set the time zone on the sequence level, under Sequence → Settings Tab. This might be useful if you are thinking of targeting in your sequence leads from a different country / region and you want to accommodate the sending time accordingly.

In case a contact has its location updated in Exceed, then we will use this time zone and override the default one.

And what happens when I upload new contacts?

It depends. If you've uploaded the contacts during working hours and you have the daily quota (which can be set under Virtual Assistant → Email Traffic), then in just a few minutes the email will we sent.

Otherwise, the email will be sent on the next working day.

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