You will be able to modify your project settings in this page.
General Details
You can edit your project name and image here.
Project Time Zone
Your project time zone will be the default time zone that will be used to send out emails to customers if the contact’s IP address is not recognized by our system (happens for contacts which were created through webchat).
BCC Address
If you choose to use this, a BCC address will be added to any email sent out by Exceed platform. Make sure not to open any of these emails, as it might modify the Open Rate of your sequences
Email Alerts
In here you can choose which emails you would like to receive:
Performance reports
Live chat requests
Misunderstood phrases
ROI Settings
Here you can define the settings which will determine the ROI presented on the dashboard